Privacy Policy

Last Updated: August 20, 2026

Comfort Creators respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, requesting a quotation, or using our services. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

About This Privacy Policy

This Privacy Policy applies to information collected through the Comfort Creators website, contact forms, quotation requests, WhatsApp, email, telephone communications, and other interactions relating to our services.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

Information We May Collect

Depending on how you interact with us, we may collect information such as your name, telephone number, WhatsApp number, email address, property or project details, service requirements, photographs or documents you voluntarily provide, quotation information, and other information necessary to respond to your enquiry or provide our services.

We may also collect technical information when you visit our website, such as your IP address, browser type, device type, operating system, pages visited, approximate location information, referring website, and general website usage information.

Information You Provide to Us

You may provide personal information when you:

• Submit a contact form.
• Request a quotation.
• Contact us through WhatsApp.
• Call or email us.
• Request a site inspection.
• Book or purchase a service.
• Communicate with our team about an existing project.
• Provide photographs, drawings or other project information.
• Submit feedback or a complaint.

You should only provide information that is necessary for us to respond to your request or provide the requested service.

How We Use Your Information

We may use the information we collect to:

• Respond to enquiries.
• Contact you about your requested services.
• Prepare quotations and proposals.
• Arrange site visits or inspections.
• Schedule and provide services.
• Communicate about ongoing projects.
• Process payments where applicable.
• Provide customer support.
• Manage our business records.
• Improve our website and services.
• Prevent fraud, misuse or security issues.
• Comply with applicable legal and regulatory requirements.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without an appropriate legal basis or, where required, your consent.

Communication With You

If you contact Comfort Creators, we may communicate with you using the contact information you provide.

This may include communication by telephone, email, WhatsApp or other communication methods that you have used to contact us.

We may contact you regarding your enquiry, quotation, scheduled service, project, payment, maintenance requirement or other business-related matter.

Marketing Communications

Where appropriate and permitted by applicable law, we may contact existing or prospective customers about Comfort Creators services, offers or updates.

You may request that we stop sending marketing communications at any time by contacting us or using an available unsubscribe option.

We will continue to send essential service-related communications where necessary to provide a service or manage an existing customer relationship.

Cookies & Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.

Cookies may help us remember preferences, understand which pages visitors use, and identify technical or performance issues.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

Analytics & Website Performance

We may use analytics and similar technologies to understand how visitors use our website.

This information may include pages viewed, approximate visit duration, device type, browser information and general traffic sources.

Analytics information is generally used in an aggregated or statistical manner to help us improve our website, content and customer experience.

Google Services & Advertising Technologies

Our website may use services provided by third parties, such as Google Analytics, Google Maps, Google Ads, reCAPTCHA or other Google services, depending on the technologies installed on the website.

These services may collect information according to their own privacy policies and terms.

Where applicable, you should review the relevant third-party privacy policies for information about how those services process data.

WhatsApp

If you choose to contact Comfort Creators through WhatsApp, your communication will also be subject to WhatsApp’s own terms and privacy practices.

We may receive the information you voluntarily provide through WhatsApp, such as your name, phone number, messages, photographs and project details.

We recommend avoiding sending unnecessary sensitive personal information through messaging services.

Sharing Your Information

Comfort Creators does not sell your personal information.

We may share information where reasonably necessary to operate our business or provide requested services, including with:

• Employees or authorized personnel.
• Contractors or service providers involved in your project.
• Suppliers where necessary to fulfill an order or service.
• Website hosting or technology providers.
• Payment service providers where applicable.
• Professional advisers where necessary.
• Government authorities or regulators where legally required.

We only intend to share information that is reasonably necessary for the relevant purpose.

Service Providers

We may use third-party providers for website hosting, website maintenance, communication, analytics, payment processing, customer management and other business functions.

These providers may process information on our behalf and may have their own privacy policies and security procedures.

We expect service providers handling customer information to take appropriate measures to protect that information.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, online communication method or electronic storage system can be guaranteed to be completely secure.

For this reason, you should avoid sending highly sensitive information through ordinary website forms, email or messaging services unless specifically requested and appropriate security arrangements are in place.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected.

For example, information relating to quotations, projects, payments, customer communications and business transactions may need to be retained for business, accounting, legal, contractual or regulatory purposes.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it where appropriate.

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access to information we hold about you, request correction of inaccurate information, request deletion where legally applicable, object to certain processing, withdraw consent where processing is based on consent, and request information about how your personal information is used.

Some requests may be subject to legal, contractual or other legitimate limitations.

How to Request Access or Correction

If you believe that information we hold about you is inaccurate or you would like to request access to your personal information, please contact Comfort Creators using the contact details provided on this website.

We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website and services are intended for general audiences and are not specifically directed toward children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites.

When you follow an external link, we recommend reviewing the privacy policy and terms of that third-party website before providing personal information.

Project Photographs & Marketing

Where customers provide photographs, project images or other materials to Comfort Creators for the purpose of obtaining a quotation or providing a service, we may use those materials as necessary to evaluate and complete the requested work.

We may also photograph completed work for internal records, quality control and portfolio purposes.

If we intend to use identifiable customer information, personal photographs or other content for promotional purposes, we will seek appropriate permission where required.

Changes to This Privacy Policy

Comfort Creators may update this Privacy Policy from time to time to reflect changes to our services, website technologies, business practices or applicable legal requirements.

When changes are made, the updated policy will be published on this page and the Last Updated date will be revised.

We encourage visitors and customers to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, would like to request access to your information, or have a privacy-related concern, please contact us.

Your Privacy Matters

Comfort Creators is committed to handling customer information responsibly and using it primarily to respond to enquiries, provide services, communicate with customers and operate our business.

By using our website and services, you acknowledge this Privacy Policy and understand how your information may be collected and used as described above