- Business Bay, Dubai, UAE
- +971 56 961 6446
Terms & Conditions
Last Updated: August 20, 2026
Welcome to Comfort Creators. These Terms & Conditions govern your use of our website and the services provided by Comfort Creators. By using our website, contacting us, requesting a quotation, or engaging our services, you agree to these terms.
Please read these Terms & Conditions carefully before using our website or confirming any service.
1. About Comfort Creators
Comfort Creators provides property improvement, contracting, repair and maintenance services, including:
The exact services provided will depend on the agreed scope of work and project requirements.
2. Use of Our Website
You may use this website for lawful purposes only.
You agree not to:
Comfort Creators reserves the right to restrict or terminate access to the website where misuse is identified.
3. Service Enquiries & Quotations
Information submitted through our website, WhatsApp, telephone, email or other communication channels may be treated as a service enquiry.
A quotation provided by Comfort Creators may include:
A quotation is not considered a confirmed contract until it has been accepted by the customer and any required advance payment or other agreed requirements have been completed.
Unless specifically stated in writing, quotations may be subject to change if the scope of work, materials, measurements or site conditions change.
4. Site Inspection & Assessment
For certain services, a site inspection or assessment may be required before a final quotation can be provided.
The customer agrees to provide reasonable access to the property for inspection, measurement and assessment.
The final cost may change if conditions discovered after inspection or commencement of work differ materially from the information originally provided.
5. Scope of Work
The agreed scope of work will be based on the quotation, proposal, work order or other written confirmation provided to the customer.
Any additional work requested after approval of the original scope may result in additional charges.
Additional work should, where practical, be approved by the customer before commencement.
6. Materials
Materials may be selected according to the customer’s requirements, project specifications, availability and approved quotation.
Where a specific brand, model, colour, finish or material has been requested, availability may affect project timelines and pricing.
If a specified material becomes unavailable, Comfort Creators may propose a suitable alternative for customer approval.
7. Customer Responsibilities
The customer is responsible for:
The customer should ensure that the property is reasonably accessible and ready for the agreed work.
8. Existing Property Conditions
Comfort Creators is not responsible for defects, damage or problems that existed before work commenced unless expressly included in the agreed scope.
Examples may include:
If concealed conditions are discovered during work, additional work may be required and may result in additional costs.
9. Structural & Specialist Work
Certain projects may require engineering assessments, specialist consultants, authority approvals or other professional services.
For structural, piling, foundation or other specialist work, the scope and technical requirements will be determined according to the project specifications and applicable requirements.
Comfort Creators does not provide professional engineering certification unless specifically stated in writing.
Where specialist approval, drawings, calculations or certification are required, the customer may be responsible for arranging such services unless otherwise agreed.
10. Project Timelines
Estimated completion dates are provided based on the information available at the time of quotation.
Project timelines may be affected by:
Comfort Creators will make reasonable efforts to complete work within the agreed or estimated timeframe but does not guarantee a specific completion date unless expressly agreed in writing.
11. Payments
Payment terms will be specified in the quotation or agreement.
Depending on the project, payment may be required through:
The customer agrees to make payments according to the agreed schedule.
Delays in payment may result in suspension or postponement of work until outstanding amounts are settled.
12. Changes & Additional Work
Customers may request changes to the agreed scope.
Additional work, changes in materials or design modifications may result in:
Where possible, Comfort Creators will inform the customer of additional costs before carrying out the additional work.
13. Cancellation
Cancellation terms may vary depending on the stage of the project.
If a customer cancels a project after materials have been purchased, fabrication has started or labour has been scheduled, the customer may be responsible for costs already incurred.
Any refund or cancellation amount will be assessed according to the agreed quotation and work already completed or committed.
14. Defects & Workmanship
If the customer believes there is a workmanship issue related to the agreed scope, they should notify Comfort Creators within a reasonable period after completion.
Where a confirmed workmanship defect is attributable to Comfort Creators, we will assess the issue and, where appropriate, take reasonable steps to correct it.
This does not cover:
Any specific warranty provided for a particular project will take precedence over this general provision.
15. Third-Party Products & Manufacturer Warranties
Some materials, fixtures, appliances and products may be supplied by third-party manufacturers.
Where applicable, manufacturer warranties will be subject to the manufacturer’s own terms and conditions.
Comfort Creators does not provide a manufacturer’s warranty unless expressly stated in writing.
16. Property Damage
Comfort Creators will take reasonable care while carrying out agreed work.
However, the customer acknowledges that certain construction, renovation, repair and maintenance activities may involve unavoidable risks to surrounding surfaces or property.
The customer should remove valuable, fragile or sensitive belongings from the work area before work begins.
Comfort Creators will not be responsible for pre-existing damage or damage caused by concealed conditions that could not reasonably have been identified before work commenced.
17. Safety & Access
Customers must provide a reasonably safe and accessible working environment.
Comfort Creators may postpone or stop work if the site presents a serious safety risk or if required access is unavailable.
Additional costs caused by unsafe conditions, restricted access or repeated site visits may apply where appropriate.
18. Electrical, Plumbing & Other Technical Services
Technical services must be performed according to the requirements applicable to the specific project.
Where the project involves specialist systems, authority approvals, inspections or certifications, these requirements should be identified before work begins.
Comfort Creators will not be responsible for issues resulting from unauthorized modifications made by the customer or another contractor after our work has been completed.
19. Images, Photography & Marketing
Where appropriate, Comfort Creators may photograph completed projects for documentation, portfolio and marketing purposes.
We will make reasonable efforts to avoid displaying personal information or identifying private individuals without appropriate permission.
If a customer has specific privacy requirements regarding project photography, these should be communicated to Comfort Creators before or during the project.
20. Website Content
We make reasonable efforts to keep the information on this website accurate and current.
However, service descriptions, images, project examples, specifications and other website content are provided for general information and may change without notice.
Images displayed on the website may represent examples of work, materials or design concepts and may not exactly represent the final appearance of every project.
21. No Guarantee of Specific Results
Every property and project is different.
Comfort Creators does not guarantee a particular aesthetic, performance or financial result where the outcome depends on factors outside our reasonable control, including existing property conditions, third-party materials, customer-selected products or other contractors.
Our services are performed according to the agreed scope and project requirements.
22. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience. Comfort Creators does not control or guarantee the content, availability, security or policies of third-party websites.
Customers should review the terms and privacy policies of third-party websites before using their services.
23. Intellectual Property
Unless otherwise stated, the content of this website, including:
belongs to Comfort Creators or its respective content owners.
You may not reproduce, modify, distribute, sell or commercially use our website content without prior written permission.
24. Privacy
Information submitted through our website may be used to:
For more information about how we handle personal information, please review our Privacy Policy.
25. Limitation of Liability
To the extent permitted by applicable law, Comfort Creators shall not be liable for indirect, incidental, consequential or unforeseeable losses arising from the use of our website or services.
Our liability in relation to a specific project will generally be limited to the scope and value of the services agreed with the customer, subject to applicable law and any specific written agreement.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.
26. Force Majeure
Comfort Creators will not be responsible for delays or failure to perform caused by circumstances beyond reasonable control.
Such circumstances may include:
Where such circumstances occur, we will make reasonable efforts to communicate with the customer and resume work when practical.
27. Complaints & Dispute Resolution
If you have a concern regarding our services, please contact Comfort Creators as soon as possible so that we can review the issue.
We encourage customers and Comfort Creators to attempt to resolve disputes through direct communication before pursuing formal legal proceedings.
Any dispute that cannot be resolved amicably will be subject to the applicable laws and jurisdiction of the United Arab Emirates and the relevant emirate, subject to any mandatory legal requirements.
28. Amendments to These Terms
Comfort Creators may update these Terms & Conditions from time to time.
The updated version will be published on this page with the revised Last Updated date.
Customers should review the Terms & Conditions before engaging our services.
By using our website, submitting an enquiry, requesting a quotation or engaging Comfort Creators for services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Comfort Creators — From Fix to Finish.
